Privacy Policy

Last updated: July 2024

This Privacy Policy outlines how VisualybyDesign ("we," "our," or "the Company") operating at visualdesign.com collects, uses, and protects your personal information in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). By using our Service, you agree to the collection and use of information as described in this policy.

1. Contact Information

Company: VisualybyDesign
Website: visualdesign.com
Email: [email protected]
Jurisdiction: Malaysia

2. Interpretation and Definitions

2.1 Interpretation

Capitalized terms in this document have specific meanings as defined below, regardless of whether they appear in singular or plural form.

2.2 Definitions

Account means a unique account created for You to access our Service.
Company (referred to as "we," "us," or "our") refers to VisualybyDesign, operating through visualdesign.com.
Cookies are small files placed on Your device containing browsing information.
Country refers to: Malaysia
Device means any computer, mobile phone, tablet, or other electronic device used to access the Service.
PDPA refers to the Personal Data Protection Act 2010 of Malaysia.
Personal Data means any information relating to an identified or identifiable individual.
Service refers to the Website and all services provided by VisualybyDesign.
Service Provider means third-party companies or individuals employed by us to facilitate our Service.
Usage Data refers to automatically collected data about Service usage.
Website refers to VisualybyDesign, accessible at visualdesign.com
You means the individual or entity accessing or using the Service.

3. Data Collection and Usage

3.1 Types of Data Collected

3.1.1 Personal Data

We collect the following personal information:

Name (first and last)
Email address
Phone number
Billing and shipping addresses
Payment information
Company details (if applicable)
Profile pictures (optional)
Portfolio submissions
Communication preferences

3.1.2 Usage Data

We automatically collect:

IP address
Browser type and version
Device type and identification
Operating system
Pages visited and time spent
Access times and dates
Referring websites
Click patterns and preferences

4. Legal Basis for Processing

Under the PDPA, we process your data based on:

Your explicit consent
Contractual obligations
Legal requirements
Legitimate business interests
Protection of vital interests

5. Data Retention and Deletion

We retain your personal data for:

Active accounts: Duration of account existence
Inactive accounts: 24 months after last activity
Financial records: 7 years (as required by law)
Marketing data: Until opt-out request

6. Your Data Protection Rights

Under Malaysian law, you have the right to:

Access your personal data
Correct inaccurate data
Withdraw consent
Request data deletion
Object to processing
Data portability
Lodge complaints with authorities

7. Security Measures

We implement comprehensive security measures including:

SSL/TLS encryption
Secure data storage
Access controls
Regular security audits
Employee training
Incident response procedures

8. International Data Transfers

When we transfer data internationally, we ensure:

Compliance with Malaysian data protection laws
Appropriate safeguards for data protection
Contractual protections for data transfers
Transparency about data locations

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by:

Posting the new policy on our website
Sending email notifications for significant changes
Displaying update notices in your account

10. Contact Us

For privacy-related inquiries:

Email: [email protected]
Website: visualdesign.com
Response time: Within 48 business hours